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This agreement's terms and conditions were last revised on November 26, 2024, and are now Version 5. At all times, the English Terms and Conditions shall govern.
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Before you begin using any part of this website, please read these terms and conditions thoroughly. By registering for an account or using any part of the website, you confirm that you have read, understood, and agree to abide by the following:
these Policies and Procedures for Use of the Website (Website Terms);
regulations of every product or game you're using;
the Standard Conditions and Terms of the Promotion;
any regulations, policies, or terms pertaining to promotions, bonuses, or special offers that may be in effect at any given moment (including Important Terms and Conditions);
Our Policies on Personal Data and Cookies; and The Terms of Service also include any and all other policies, procedures, guidelines, or conditions posted on the Website.
By using the website, you are agreeing to the terms of service and entering into a legally binding agreement with the parties and licencing entities mentioned in clause 2.
When you use the website, these terms will take precedence over any other agreements you may have had with us.
Clause 1.1 (Introduction) specifies the sequence of priority in the case of a contradiction between the Terms of Use. All wagers placed or won using mobile and tablet devices, as well as any apps downloaded to such devices, are subject to these Terms (as if any mention of your use of the Website were a reference to your usage of the betting facilities accessible through mobile devices).
You understand that using the Website to gamble carries with it the possibility of financial loss and that you will be solely liable for any such loss.
With this Terms of Service Agreement, you and White Hat Gaming Limited, a Maltese business with its headquarters at 85 St. John, Valletta, VLT1165, Malta, have come to an understanding.
Any individual using our software and/or the Website is referred to as "you," "your," "user," or "player" unless explicitly indicated otherwise. All references to "we," "us," or "our" are collective nouns that, unless otherwise specified, include the parties and licencing entity mentioned in clause 2.1, as well as any successors, assigns, employees, agents, or contractors to such entity.
This website is governed and licenced by the Malta Gaming Authority (MGA). The licencing numbers for this licence are MGA/B2C/370/2017, which was granted on 01/08/2018.
At any moment, we may revise our Terms of Service. The following reasons may lead to changes to the Terms of Service: improving customer service; meeting the requirements of any laws, rules, or regulatory guidelines; or any combination of these factors.
These Terms of Service control your behaviour on the Website, so please review them often. We will make sure that you are alerted in a suitable way (email, for instance, or a notice on the website asking you to confirm acceptance of the terms) before any changes to the Terms of Use are effective. By continuing to use the Website, you are agreeing to any modifications that may be made to the Terms of Use, thus it is up to you to check that you agree with them.
The following is a list of things you agree to do when you create an account with us or use our website:
are over the age of legal gambling in the jurisdiction in which you live and have reached the age of 18;
who has the mental capacity to engage in legally enforceable transactions;
that the information you provided upon registration for the Website is accurate and complete, and that you will maintain the accuracy and completeness of this information throughout your use of the Website;
are a permanent resident of the area where gaming is legal and live at the address you gave us;
are exempt from the restrictions imposed by article 7 (Restricted Territories) on the establishment of accounts;
still have not decided not to use this website to gamble;
hold a legitimate form of payment, such as a bank account, credit card, debit card, or other similar device;
I affirm that the funds you have deposited into your account are yours legally and that they have not been polluted by or derived from any unlawful activity or source.
do not already have an account set up on this site;
You are not impersonating another user or acting on their behalf, and you also refuse to buy, sell, or trade accounts with other people.
The purpose of using the website is for enjoyment, not to rely on it financially or for any other comparable cause; and
shall always, while using the Website, adhere to the Terms of Use.
In the event that we need to get in touch with you about anything connected to your account, including but not limited to email, phone, or text message, you are giving us permission to do so by registering for an account.
We will not be obligated to pay any wins if any of the warranties stated in section 4.1 (Registering Your Account) are untrue. Your stake will be lost. In cases where underage gaming is involved, we may additionally notify the parents, the relevant regulatory body, and the police.
An application for an account may be denied at any moment and for any cause by us.
We sometimes run deals just for new accounts. As a current client, you are not qualified to receive deals for new accounts.
Anyone who works for any of the companies listed in section 2.1 (Parties and Licencing), as well as their affiliates, subsidiaries, licensees, distributors, wholesalers, advertising, promotion, or other agencies, media partners, retailers, or members of their immediate families, are not allowed to take part in the games.
By creating an account, you give us permission to conduct the verification checks ("Verification Checks") that are outlined in more detail below. Note that in the event that any problem arises with the Verification Checks, we retain the right to cancel, suspend, or terminate your account solely at our discretion.
An activation link or some other kind of account verification may be requested in order to ensure that the email account is really yours. Failing to do so may result in the suspension of the account and the forfeiture of all wins accrued up to the point of verification.
To ensure that you are of legal age to purchase products or services, we perform electronic age verification checks and may consult with outside organisations. You may be asked to provide us with further information if we need it. In the event that it is discovered that you are underage during or after the Verification Checks, your account will be terminated, any prizes earned via the Website will be kept by us, and the manner of returning your deposited monies will be decided by us. The amount that may be returned will be reduced by any funds that have already been removed.
In order to verify your age, identity, address, payment information, and methods, among other factors, we may use third party agencies. As part of this procedure, we will compare the revealed information to certain databases, which may be public or private. Your participation in this procedure constitutes your consent to our collection, storage, use, disclosure, and operation of your personal information. All of the third parties we work with are well-versed in their responsibilities under the Data Protection Act and will faithfully follow our directions and the law at all times. We will notify you at the time if any further documents or information is required as part of our verification checks. You may be asked to complete these verification checks before we may suspend your account or allow you to place more bets. At any moment, we have the right to elect to conduct further Verification Checks, which may include asking more papers or information, to check, among other things, your age, identity, address, or payment method details. For the sake of our licence requirements, regular security checks, and the protection of your account, we are conducting verification checks. If we find that we cannot verify your details or that you do not have the necessary documents, we will close your account and refund any remaining balance up to the amount of your initial deposits within a reasonable time. Please be aware that we will not credit any winnings that exceed this amount.
It is against the law to deposit or attempt to deposit funds obtained from criminal, illegal, or fraudulent activities into your account. We may, at any time (including, but not limited to, certain stages of your account registration), request proof of ownership for any payment methods used to deposit or withdraw funds, as well as the source of your funds or wealth, in addition to the aforementioned requirements set out by EU anti-money laundering directives. Regardless of the amount, we must keep an eye out for anything that seems fishy, and if we detect any fraudulent or suspicious conduct, we must notify the proper regulator. If necessary, we may also notify the authorities. Kindly be informed that failing to respond to any information demands may force us to cancel your account, which would be a terrible outcome.
The use of our website is provided on a "as is" basis and is subject to change or removal at any time without prior notice. For maintenance reasons, we reserve the right to temporarily or permanently disable access to all or part of our website. Regardless of the cause, we take no responsibility if our website is temporarily or permanently inaccessible.
The material (including games, betting products, or features of the betting product) of our Website is subject to alteration, amendment, withdrawal, or addition at any time and without notice, at our total discretion. However, changes to this content will not effect games or bets that are already underway. You agree that we are not responsible for any damages you may incur because of modifications made to, or the suspension, discontinuation, modification, or suspension of, the Software or Service.
You are strictly prohibited from distributing or duplicating the Website or any portion thereof in any way, shape, or form (including by way of links) without our prior written approval, and you are only authorised to use the Website for your own personal, domestic, and noncommercial purposes.
Use of the Website is strictly prohibited for any reason that might be deemed offensive, racist, sexist, abusive, defamatory, illegal, or otherwise discriminating.
Misuse of the Website by intentionally introducing harmful or malicious content is strictly prohibited. This includes viruses, trojans, worms, logic bombs, and any other similarly destructive technical elements. It is strictly forbidden for you to try to access the Website without authorisation. We make no promises about the compatibility of our Website with any user-supplied hardware or software.
Any and all preparations required for your access to the Website are entirely on you. If you incur any losses as a result of using the internet or a particular telecommunications provider to access the Website, please be aware that we are not responsible for such losses.
Reach out to our Customer Support Team with any enquiries or concerns you may have. We reserve the right to monitor or record customer service conversations for training and quality management reasons, as well as to help us resolve enquiries more quickly and efficiently. If this is happening, we will let you know at the beginning of the call.
The right to access and/or use the Website (including any or all of the items sold on the Website) may be prohibited in some countries (for example, the USA)—this is called a "Restricted Territory." You represent and warrant that gambling is not unlawful in your jurisdiction and that it is your responsibility to ascertain whether your access to and use of the Website complies with any relevant laws in your jurisdiction. Such Restricted Territories include, but are not limited to, individuals residing in: Belarus, Gibraltar, Germany, Austria, Bahamas, Mauritius, Uganda, India, Serbia, Estonia, Lithuania, Hungary, São Tomé & Príncipe, North Korea, Zimbabwe, Guyana, Slovenia, Switzerland, Northern Mariana Islands, France, Russia, Panama, Laos, Sri Lanka, Ghana, Israel, Cambodia, Iceland, Ethiopia, Albania, Angola, Bulgaria, Kenya, Bolivia, Cayman Islands, Portugal, Myanmar (Burma), Latvia, U.S. Virgin Islands, Tunisia, Saudi Arabia, Poland, Vanuatu, Papua New Guinea, American Samoa, Denmark, Turkey, Pakistan, Senegal, Réunion, Romania, Ecuador, Mongolia, United States, Iraq, Palestinian Territories, Guam, Belgium, Botswana, Spain, Jamaica, Slovakia, U.S. Outlying Islands, Afghanistan, Martinique, Italy, Thailand, Sudan, Nicaragua, Cuba, Iran, Australia, Barbados, Trinidad & Tobago, Samoa, Morocco, Netherlands, Jordan, Bosnia & Herzegovina, United Arab Emirates, Singapore, South Sudan, Ukraine, Greece, Peru, Congo - Kinshasa, Indonesia, Brazil, Cameroon, Congo - Brazzaville, Mozambique, Algeria, Burkina Faso, Croatia, Côte d'Ivoire, Haiti, Lebanon, Mali, Monaco, Namibia, Nigeria, Philippines, South Africa, Syria, Tanzania, Venezuela, Vietnam, Yemen, Czechia, Hong Kong SAR China, China, Georgia.
Winners from Azerbaijan, India, Japan, Malaysia, Qatar, and Tunisia will not be able to cash in on progressive jackpot games, and their wins would be null and invalid.
In our absolute discretion, we may, at any moment and from time to time, revise the list of restricted territories and the list of restricted jackpot territories that prohibit us from opening accounts, processing bets or financial transactions from.
In the event that you access or use the Website while residing in a Restricted Territory, or if a new territory is added to the Restricted Territories List, we reserve the right to immediately close your account, confiscate any winnings or bonuses, return the remaining balance (subject to reasonable charges), and demand the return of any funds that you have withdrawn, along with any returns, winnings, or bonuses that you have accrued.
No part of this website should be construed as an offer, solicitation, or invitation to engage in gambling, betting, or any other service in any area where such conduct is illegal. In the event that your use of the Website violates any local, state, or federal laws, we will not be held responsible.
A single account may be created and maintained by a customer. We have the right to terminate any account and nullify any wins or incentives from any account if we discover that a client is using multiple accounts. After the transaction is completed, we will reimburse you for the amount that remains after deducting the processing fees.
You are asked to choose your own login credentials when you create an account. If you submit the necessary security information, you are liable for any bets put on your account, thus you should keep these data secret. Get in touch with us right away if you've forgotten your password or username, or if you think someone else knows them. We'll get you up with new credentials right away. You will be notified of these updated facts by email.
Regardless of whether another person gained access to your account with your authorisation or not, you are fully responsible for their actions. You also agree to indemnify and hold us harmless from any claims, costs, expenses, or damages that may arise from any third party's use of your account.
All of our clients' money, no matter where they're located, is kept in a separate bank account from the rest of the company's money.
You may fund your player account by transferring funds to the account using the methods shown in the Deposit page when you log in.
Forms of payment that may be accepted by us may vary from time to time.
When making a deposit, you can only use a method that is registered in your own name.
Any given day, we may limit the amount you may deposit.
Additionally, we may, at our discretion, allow certain payment methods, but only when specific requirements are completed.
We make no promises on the availability of any particular payment method.
Please do not send us money in the form of cash.
It is not allowed to move money from one account to another on our network.
When you fund your account, you promise not to cancel, reverse, or charge back any deposits. If any of your deposits go unpaid, you'll have to pay us back.
Any fees, charges, or conversions imposed by your bank, card issuer, or other financial institution are not our responsibility.
Just so you know, our items are used up in an instant whether betting or playing. That being said, we are unable to accept product returns, provide refunds, or terminate your subscription in relation to gaming or betting. You will be notified immediately if any service or game you play with real money deducts funds from your player account.
You are not to use your account for banking purposes, and any deposits must be made only for the purpose of placing bets. There is no banking insurance system that will insure, sponsor, or otherwise protect your account, and it will not yield income either. We have the right to pass on any bank costs we've incurred before shutting your account to yours without prior notification if you make repeated deposits and withdrawals without placing corresponding bets.
Detailed description of billing: Your electronic wallet, credit card, or debit card will be charged instantly after the transaction. If you have any questions about the billing descriptions on your statements, please get in touch with Customer Support.
Your withdrawal will not be processed until the following conditions are met: (i) all verification checks have been successfully completed; (ii) payment confirmation has been received; and (iii) you have fully adhered to all other withdrawal conditions, rules, and promotional terms that are specific to your use of the website and/or impact your account, such as any relevant bonus terms. As clarified in section 5, verification checks include enquiries into your age, location of residence, identification, and ownership of all payment methods (including the origin of any money or wealth you may have), among other things. In cases where you have failed to meet any of the requirements outlined in this section, we have the right to withhold any withdrawal.
You may choose the amount you would want to have returned in the event that you choose to withdraw part or all of your balance.
The original payment method used to fund the account will be credited with any withdrawals. After a successful deposit, the withdrawal options will be made accessible.
You will be requested for information about an alternative payment method if your withdrawal method is invalid or unavailable (for instance, has expired). In such a case, your withdrawal will not be performed. Please be advised that we may need further details or paperwork from you about this matter.
It usually takes one or two days for a withdrawal to be processed once the request is made. As soon as it's authorised, we'll start processing it. However, depending on the withdrawal method you choose, it might take up to three business days for the funds to reach your account.
You may withdraw a minimum of €10. You need to have wagered the whole amount of your deposit once and made or will make at least one purchase with us in your lifetime before you can request a withdrawal.
The maximum amount you are allowed to withdraw each week is 2500.00 EUR, unless otherwise specified in writing. An increase to the maximum withdrawal amount could be available to loyal players.
To withdraw funds, you must use a payment method that is registered in your own name. If you're making a withdrawal, it's your obligation to provide the right bank information. The inaccurate account information you provide prevent us from repaying payments made to any other account.
In order to comply with and fulfil the requirements of any relevant legislation, funds may be withheld from withdrawals.
The amount will be withdrawn from your account if we inadvertently credit your account with wins that do not belong to you. This might be due to a technical error, an error in the pay-tables, or any other reason. We have the right to reverse any bets placed with such funds and remove any associated profits. If we discover that you have taken money out of your account that does not belong to you before we realise our mistake, the sum that was paid in error will be considered a debt that you owe us, and we may take legal action to get it back. You are obligated to promptly contact us in the case of an improper crediting.
The prevention of money laundering necessitates the verification of all transactions. If we detect any questionable transactions, we will notify the appropriate authorities in Malta and/or your place of residence. Report any suspicious behaviour related to the games or the Website to us promptly if you become aware of it. In response to a request made in compliance with relevant laws, we reserve the right to withhold money, close, block, or suspend an account.
Withdrawals of monies that were not wagered may be subject to more stringent verification procedures.
Once a bet is resolved, any returns owed will be applied to your existing deposit sum. You will not be able to get a refund for any portion of this amount until you request its return. Before you can make any bets, you must transfer additional dollars if your balance is zero. There is never a period when we extend any kind of credit.
The time it takes for your processed monies to leave our bank varies by nation and banking institution, but it usually leaves at the end of each business day.
Winners' funds may be subject to further verification checks, as described in article 5.
We retain the right to pay out winnings of €100,000 or more in ten installments, with each installment equal to 10% of the total sum, for a total of ten months. You should not think of us as a bank, and you won't collect interest on any balances that are still due.
It is your obligation to notify the appropriate authorities in your jurisdiction, whether they be tax, regulatory, or law enforcement, of any gains or losses, as the case may be. Your personal taxes will not be due from us to any of these entities. You should be aware that these Terms of Service might be affected by changes to tax regulations in certain countries, which could result in the withholding of any relevant tax from your wins or withdrawals.
All players are required to use their home currency while registering and playing. Euros (EUR) must be used for gaming if your country's currency is not provided. If participants do not follow this regulation, they will lose whatever profits they may have earned from the game.
It is absolutely forbidden for players to use the website and its systems to help them engage in currency exchange arbitrage. Any profits made by a player via arbitrage using the aforementioned strategies will be immediately and irrevocably removed from their account if we determine, in our absolute discretion, that this has occurred.
Click on the "Help" or "Information" button (often an ellipsis or an i) within each game to see the rules, including the payout rate. Before putting a stake or bet, it's a good idea to examine the regulations that apply to each game in that session.
Any one wager or spin on our website cannot exceed €250,000 in total amounts that we are obligated to pay you. This sum does not account for the possibility of winning the Progressive Jackpot. You understand and accept that your allowed staking level for certain products may provide you a chance to win more than the amount mentioned above. You acknowledge that our liability to compensate you is limited to the maximum sum mentioned before.
Winnings from pooled progressive jackpots are something we may decide to provide you. We will need to verify any Progressive Jackpot winners. No more communication will be entertained once this decision has been made. Jackpot Accuracy: An automatic pop-up will tell you when you have won the pooled progressive jackpot if you use this website. Due to fluctuations in foreign exchange rates between the time of the win and the time of the winners payment, the amount payable to you may be lower than the pooled jackpot amount, which might be in another currency. Also, players should be aware that it can take up to 30 days for jackpots above €250,000 to be paid out. We make every effort to guarantee that the Progressive Jackpot amount shown in a game is identical to the number that is stored on the game server. When the Progressive Jackpot is paid out, however, the value that is utilised is the one on the server. There could be a little difference since there's a lag time between when you see the Progressive Jackpot and when you really win and get paid out. Over the aforementioned delay time, it is theoretically conceivable—though very improbable—for the Progressive Jackpot to seem to have been won by many players. In the event that multiple players seem to have won a Progressive Jackpot at the same time, the player whose winnings are first recorded on our servers or the servers of our game or service providers will receive the prise. The value of the Progressive Jackpot will be shared among the subsequent player(s) when reset. We may divide the Progressive Jackpot evenly among the winners if the server really records a win at the same time, which is quite improbable.
In order to facilitate communication between you and our Customer Support Team, we may provide a chat feature. Any and every material posted to our chat room may be reviewed and stored by us. It is entirely up to us whether we keep this Chat Facility or decide to change it.
Your capacity to self-exclude and cancel your account for a specified length of time, the opportunity to temporarily take a break from your account (timeout), and the ability to regulate and restrict your spending are all components of our Responsible Gambling Policy. Click on the "Responsible Gambling" link on our website to read our policy on responsible gambling and get further information on how to limit your gaming.
We have the right to suspend or terminate your account if you do not comply with our Responsible Gambling Policy.
Contacting Customer Support is the only way to cancel your account.
At any moment and for any reason, we have the authority to terminate your account. The following terms will be applicable in the event that we close your account:
If we decide to terminate your account or your access to the website, you understand and agree that we are not legally responsible to you in any way;
If your account is terminated, all you can do is request a refund for whatever undisputed amount you may have, and we won't be liable to you anymore after that.
If we decide to close your account because you violated our terms of service, we may take any money you've won and put it in our bank. Some examples of such violations are:
For those cases when you are in possession of, or have administrative authority over, several active accounts;
One or more of your warranties has been violated;
If you have an existing ban on creating new accounts inside our network and have registered an account nevertheless;
we must comply with all applicable laws and regulations;
In the event that the name on your bank record does not coincide with the name on the deposit method;
If the information you supply during registration is false or deceptive;
If you happen to call a Restricted Territory hometown;
If you have given another person permission to play using your account, whether knowingly or not;
If you've "charged back" any of the credit card deposits that were made to your account;
If it is discovered that you have engaged in dishonest practices, misled others, laundered funds, or committed fraud;
Should we ascertain that you have used or deployed a system—whether it is machines, computers, software, or any other automated system—intended to outwit the casino;
If you express prejudice, racism, hate, or vulgarity in the chat room or to any of our employees, or if your remarks are sexually explicit,
The use of any game's rules by mechanical, electrical, robotic, or any other means to make choices for us automatically (without our knowledge or permission); or
For any of the reasons listed above, or if we learn that you have played in bad faith at another online casino.
Your right to use the Website will immediately expire upon termination of your account, and you are required to uninstall any software that was delivered to you or downloaded from the Website.
Your account will be considered dormant (Inactive Account) if you do not make any deposits or wagers using it for twelve months in a row. The following rules will apply to any account that is not currently in use:
Every month, €5 worth of real money credit will be subtracted from the amount of the Inactive Account as a maintenance charge. If the balance of the Inactive Account is below €5, the whole amount will be removed. We will provide you with a minimum of 30 days' notice prior to implementing this charge.
If an Inactive Account's balance drops below zero, we have the authority to close it.
We shall grant you a licence to use the software (or sublicense it to the extent that it is controlled by a third party) so that you may use it with certain of our betting products and services that are available on our website. You are required to read and agree to the terms and conditions before you may download and use any software of this kind. These terms will be sent to you when you download the programme.
For both free and real money play, we make sure the regulations and return to player (RTP) remain the same. If you're not yet ready to play the game for real money, don't create a "play for fun" account. A separate "play for fun" account and a "play for real" account are always an option.
When you sign up for a play for fun account, you're giving us permission to contact you by any way we see fit, including but not limited to email, phone, and text message, about anything having to do with your account.
If you or anyone else uses your username and password to access or use the website, games, or software, you are fully responsible for any claims, liabilities, damages, losses, costs, or expenses (including legal fees) that arise from a breach of these Terms of Use or from any other liability. You agree to immediately defend and hold us, our officers, directors, employees, agents, and suppliers, harmless from all such claims.
If you engage in dishonest, fraudulent, or otherwise illegal behaviour, we will report it to the proper authorities and may pursue contractual and criminal penalties against you.
We have the authority to deduct payments from your account if we think that you are involved in fraudulent, dishonest, or unlawful activity.
In the event that we suffer any expenses, charges, or losses—whether direct, indirect, consequential, loss of profit, or loss of reputation—as a result of your dishonesty, fraud, or criminal acts, you are obligated to pay us immediately upon demand and provide indemnification.
This team will refer to any client query that is escalated as a "Complaint ". For the sake of training, quality control, and efficient customer query response, we reserve the right to monitor or record calls made to our Customer Support Team or to our managers or supervisors. It is important to follow the following procedure when submitting a complaint so that we can reply and address it properly. If you have a problem or complaint, please don't post it on social media or in a chat room; instead, please follow our procedure. We have a zero-tolerance policy for rude, harassing, threatening, defamatory, or otherwise offensive language or behaviour directed at our employees.
How to File a Complaint. The process for filing complaints is outlined below:
If you would like to lodge a complaint, please contact our Customer Support Team by Live Chat or email as soon as possible. An adviser, known as the Support Host, will then look into your enquiry and get back to you. We may enquire more to better comprehend your problem so that we may take it into consideration. Such as what occurred and when. The support host will record the interaction and jot down any relevant details about the reply.
Additional examine: If your issue is still unresolved or if you are dissatisfied with the outcome, the Support Host's Team Leader will examine it and get back to you with their conclusion.
If you are still not satisfied after escalating to a Team Leader, or if that doesn't work, the matter can be taken to the Complaints Team. Your enquiry will then be recorded as a "Complaint," and a Case ID will be assigned to your case. Please make sure to quote this case ID in any correspondence. Our response in Stage 3 is the last stage of our Procedure, so once it's finished and a resolution has been provided, we will not engage in further discussions about the complaint. At this final stage, we will inform you of your options to escalate to an Alternative Dispute Resolution (ADR) provider if you'remain dissatisfied.
answer times: We will do our best to address your complaint within 10 days of receiving it, and if there is a need for an extension, we will let you know in our first answer. Our goal is to provide you a substantial response as quickly as possible.
Secrecy: We will always comply with the EU General Data Protection Act and do our best to handle complaints and disputes in a confidential manner. During the Procedure, we ask that you not disclose any information to third parties, including in chat rooms or similar forums. All details related to the Procedure are considered confidential. If confidential information is unauthorisedly disclosed, we will halt the Procedure. If unauthorised disclosure occurs, we may lock or close your account(s).
Here are your choices for alternative dispute resolution (ADR) providers: step 3, which is the Complaints Team's response and the last step of the Procedure for all complaints.
We provide the opportunity to escalate the problem outside via our ADR supplier, eCOGRA, in the event that you are still unhappy with a dispute resolution process.
You won't have to pay anything to have your unresolved disagreement sent to the ADR Provider, and the decision they make will be final for all parties involved.
At this URL: ecogra.org/forms/adr-dispute-step-1, you may find the eCOGRA ADR service form.
You may also use the Online Dispute Resolution (ODR) portal at ec.europa.eu/consumers/odr to lodge a complaint if you are a resident of a member state of the European Union, Iceland, Liechtenstein, or Norway.
Your use of the Website and any items available via it must be in accordance with all local, state, federal, and international laws, statutes, and regulations.
Your personal data will be handled in compliance with our Privacy Policy, which is an integral element of our Terms of Service and outlines the categories of data we gather and our procedures for handling them.
In order to fulfil our regulatory obligations and conduct thorough investigations into issues like fraud and money laundering, we are within our rights to disclose any information about you that we have, including your personal details and betting history, to the relevant authorities, such as the police.
For details on promotions, incentives, and offers, please refer to our Standard Promotional Terms and Conditions and Significant Terms and Conditions (where relevant).
To the maximum extent permitted by law, we disclaim all implied warranties and conditions of satisfactory quality, fitness for purpose, completeness, and accuracy with regard to the Website, although we will use reasonable skill and care in providing it.
We don't guarantee that the website will work as expected, be available at all times, be secure, or be free of errors. We also don't promise that any problems with the website or its server will be fixed or that the website or server itself are bug- or virus-free. It's also hard to say how accurate the materials are or what results you can expect to get from using the website.
Your bets on the draws in question will be nullified and void if there is a discrepancy between the results shown on your software and the results shown on the casino's server software. We will not be held responsible if there are any communications or system errors that affect the generation of random numbers, bet settlement, or any other part of the betting product.
In very rare cases, the results shown in-game may not be accurate. In case of a disagreement, the outcome that is recorded on the game server will be considered valid. Our rights as outlined in paragraph 26 (Right to Void) will be unaffected by this clause.
If there is a mistake on our part, whether it's human or mechanical, we have the right to cancel the transaction or wager and not pay out.
In the event that we make a mistake in entering the result of an event or if one of our systems fails, we are within our rights to modify your account to reflect the actual results and fix the mistake.
Account closure and forfeiture of deposits and/or winnings may occur if a player is discovered misusing such faults or malfunctions.
Use of the Website is done at your own risk. In the event that we are legally liable to you for any breach of contract, tort (including negligence), or other cause, our maximum liability to you under these Terms of Use shall be limited to:
the stake size that is pertinent to the occurrence of the applicable obligation; and
in the event that we have misplaced the funds that you have deposited into your account, we will refund the equivalent amount to your account.
No legal action, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will make us legally responsible for the following: business interruption (including downtime, server disruption, lagging, technical or political disturbance to game play), loss of profits (including loss of or failure to receive anticipated winnings), revenue, business, data, opportunity, business information, goodwill, or indirect or consequential loss. This applies regardless of how we were informed of the possibility of such losses or how foreseeable they were.
You acknowledge that we are not accountable to you or any third party for any changes, suspensions, or discontinuances of the Website, and that we are not responsible for the loss of any information or material posted or communicated over the Website.
If something happens that we couldn't have predicted, like a natural disaster, a power outage, a computer or telecom malfunction, a power outage, a war, a flood, an industrial dispute, sabotage, bad weather, or an act of a local or central government or other competent authority, then we won't be held responsible for any violation of these Terms of Use.
Our responsibility for death or personal damage caused by our carelessness, as well as any other liability that cannot be excluded or restricted by law, is not to be excluded or limited by anything in these Terms of Use.
For whatever reason, such as but not limited to computer failure, telecommunications service outages, or internet connections, we are not liable if a wager or offer is not fulfilled or if you are disconnected from the Website.
Your account balance will always be the same as what is recorded on our server. Whenever you log on to our website after being disconnected, the balance will reflect the last bet completed before the disconnect. This is done to prevent any additional complications. When you place further bets or offers on our website, you accept the results of any previous bet. Therefore, the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel that the result of any game is unfair or incorrect, please contact us immediately and report the incident..
If there is a problem with the game, the service, the website, or any of the related systems, or if there is any other error, all bets placed during that time will be refunded. Any funds that are obtained from a malfunction will also be considered void, and any subsequent games that use those funds will also be void. If you are overpaid or over-credited to your account due to a malfunction or error, you are responsible for informing us as soon as possible. Regardless of whether you notify us, you agree and expressly authorise us to adjust your account to recover any such funds as soon as we become aware of it.
While we do our best to keep our website up-to-date and relevant, we cannot be held liable for the content, privacy practices, or security of any third party website or resource linked to or from ours. We encourage you to be cautious when using these links and to exercise caution when providing any personal information about yourself online.
When you click on a link from our site to another, please understand that we do not necessarily support the linked business, its products or services, or the content of the linked website.
We take violations of our Intellectual Property Rights very seriously and may take legal action in respect of any infringements. The Website and all content and software made available on it (including, but not limited to, the Games) (together the "Website Material") are either exclusive property of us or used under licence.
Copyright laws and treaties worldwide protect the Website Material. All rights in and to the Website Material (including all Intellectual Property Rights) are reserved. The names of our products and services, including our Games, are trademarks of us or our licensors.
Copyright, trademarks, underlying software, design, graphics, layout, look and feel, structure of our website, database rights, design rights, domain names, and rights to goodwill and/or to sue for passing off are all examples of intellectual property rights. You may only use this material and content if we give you our explicit permission.
You are only authorised to use the Website Material for your personal, non-commercial amusement purposes; any other use, including republication, requires our explicit written consent.
Without limiting the generality of the foregoing, you are not allowed to sell, assign, licence, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Website Material without our explicit written consent. Unless allowed by applicable law, you must not decompile, re-engineer, or disassemble the Website Material, nor attempt to interfere with its correct operation. You also agree not to remove, obscure, or alter any copyright, patent, trademark, or other proprietary rights notices affixed to Website Material. Lastly, you are not allowed to use any automatic or manual device to monitor any of our web pages or any content therein.
If we have reasonable suspicion that you have participated in any conduct that is forbidden by this section, we will not be held responsible for any losses you may have incurred or obligated to pay you any wins.
The English version of the Terms of Use shall govern in all matters pertaining to their interpretation; in the event that the Terms of Use or any associated documents are translated into any other language, the English version shall prevail.
Before we may pay you or let you remove money from your account, we might consider any outstanding balance you may have with us, regardless of the cause.
Rest assured that the rights granted herein are meant only to the parties to this agreement and not to any third party; nevertheless, this shall not be construed as affecting our ability to transfer our rights as provided for in paragraph b. below.
You acknowledge that we have the right to transfer our rights and obligations under these Terms of Use to another company in the Group or another legal entity (for example, in the event of a business sale or reorganisation). If we do so, we will notify you of the date when we transfer these rights and obligations, and your rights under these Terms of Use will be enforced against the new entity. These Terms of Use are personal to you, and you are not allowed to transfer your rights or obligations under them to anyone else.
You and us are not entering into any kind of partnership, agency, joint venture, or other collaborative activity by virtue of these Terms of Use.
Neither our failure nor the passage of time in exercising any right herein will be construed as a waiver of such right. Neither the partial nor single exercise of any right hereunder shall bar the other or later exercise of such right.
Without our explicit approval, you are not allowed to assign, transfer, charge, or otherwise deal with your rights and/or responsibilities under the Terms of Use. We are free to do the same with our rights under these Terms of Use.
Whatever term, condition, or provision of these Terms of Use is found by a competent authority to be invalid, unlawful, or unenforceable in whole or in part shall be severed from the other terms, conditions, or provisions which shall remain valid to the maximum extent permitted by law and, in such instances, shall be amended in a way that is consistent with the relevant laws so as to reflect, as nearly as possible, SpinYoo's original intent.
Please be informed that in the event that circumstances beyond our control arise, we will not be held legally responsible for any failure or delay in fulfilling our obligations as outlined in these Terms of Use. In such a case, our obligations will be temporarily suspended until the event in question has passed, and the time for fulfilling these obligations will be extended accordingly. Rest assured, we will make every effort to resume normal operations as soon as possible.
In the event of a dispute (including claims for setoff and counterclaims) arising out of or relating to these Terms of Use, You thus irrevocably submit to the exclusive jurisdiction of the courts of Malta. The laws of Malta will govern and interpret these Terms of Use.
The Terms of Use, along with any referenced documents and any guidelines or rules posted on our website, constitute the entire agreement between us regarding the subject matter of the Terms of Use. They replace any previous agreement, understanding, or arrangement between us, whether verbal or written. You acknowledge that there is no recourse for any misrepresentation that has not been included in these Terms of Use, except for fraudulent or negligent misrepresentation, which is not included in these Terms of Use either.
If you would like to review the specific "Promo Terms & Conditions" that pertain to promotions and bonuses, you can find them at the bottom of this page. Priority is always given to English Terms & Conditions.
The RTP that is applicable to those games at any given moment. To view the payout rate for each game, go to the game's Help or Information section (usually marked with a question mark or an i). You should make a note of the payout rate that is applicable to each game in each session before you place a stake or wager.