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We wish our players the best of luck in enjoying our goods in a responsible manner while keeping gambling a lighthearted and pleasant pastime. We are committed to ensuring that no one under the age of 18 is able to access our gaming products and that our players have a fun and engaging gambling experience. We have established several internal rules and resources to encourage responsible gaming as part of our responsibilities as a responsible, licenced gaming firm.
Our goal is to provide a safe and supportive environment for our athletes so they may enjoy our services.
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Player protection options are available to you as part of our Responsible Gambling Policy. These features allow you to restrict your spending, take a temporary break from your account (time out), and even self-exclude and terminate your account for a predetermined length of time. Here are some further details:
To better control the amount of money going into your account over a certain time period, you have the option to establish deposit restrictions for daily, weekly, or monthly intervals. As a reminder, please:
The restrictions for daily deposits are 24 hours, those for weekly deposits are 7 days, and those for monthly deposits are 28 days; and
They are evaluated looking back at the chosen time frame.
Your request to remove or raise your restriction will not be processed until 24 hours have passed. You will be sent an email with a confirmation link; within 24 hours, you must click on it to confirm the increase.
We will promptly apply any reduction to your limit.
A reality check not only gives you a summary of your net profits for that session, but it also lets you keep track of the time you've spent gaming. If you want to learn how to gamble safely, setting a timer for at least an hour is a good place to start. Your session's net profits and losses will be communicated to you after the hour mark has passed. In addition, you will have the option to logout or see your account history.
Additionally, a session restriction may be added. When the timer goes out, your account will be automatically and instantly logged out. Click here to modify the maximum time you may spend in a session.
Through the Responsible Gambling part of the Website or by clicking here, you may choose a time-out length ranging from twenty-four (24) hours to six (6) weeks, allowing you to temporarily disable access to the Website. After you confirm the time-out period, your account will be suspended and you won't be able to access it again until that term has passed. There is a 24-hour cooling down period before your request to remove your time-out period takes effect.
Winnings will be paid to your account during your time-out, and any balances or advance wagers will remain. You will not be able to access your winnings until the cool down time ends. In line with the bonus terms and conditions, bonuses have the potential to expire during the time-out period. When you restart your account after the time-out period has passed, we will not be able to restore any bonuses that have expired.
Contacting our Customer Support Team is all it takes to cancel your account. You may reinstate an account that was closed via our usual account closure process by contacting our Customer Support Team at any time. A self-exclusion strategy is described in detail below (self-exclusion), but it's something to think about if you think you may have a gambling addiction or are worried about acquiring one.
An effective method of self-reflection is to keep track of your expenditure and the items you wager on. In the "My Account" area or by following this link, customers may see their whole transaction history.
If you feel that your gambling is becoming too much for you to handle, we have a self-exclusion option that may help. You may ask us to block your account for a certain amount of time, and we'll comply. To further ensure that no new accounts are opened, we shall additionally implement acceptable measures. Your account will be reactivated when the term ends.
Your request to end your self-exclusion before its allotted time has passed will only be taken into consideration after an internal assessment. There must be a 24-hour cooling-off time after your request to successfully cancel a specific self-exclusion period before it takes effect.
Additionally, you have the option to ask for the self-exclusion of your account for an unlimited duration. Get in touch with our Customer Support Team if you'd like to request that the indefinite self-exclusion be removed. After the 7-day waiting time has passed, your account will be restored if you want to rescind an indefinite self-exclusion.
Both of our commitments are required when you enter into self-exclusion. We shall do everything in our power to stop you from re-establishing an account with us or any of our competitors. However, you are not allowed to establish any new accounts on our network or try to re-open your existing account while you are excluded.
It is your responsibility to ensure that the self-exclusion procedure is completed on your account. Following your confirmation that you have read and understood the exclusion rules, you will be sent to a page where you may choose the duration of your self-exclusion. Finally, you will need to click "submit" to complete the process. A confirmation email will be sent to you once the self-exclusion process is complete. Your account will remain active until you complete this process.
Get in touch with Customer Support if you can't finish the automated process on your own. Explain that you tried the automated method and would like us to manually self-exclude you. Just a heads up, getting help via email won't be instantaneous, but we'll let you know when it's done. The self-exclusion period will be automatically set at six months unless you specify differently. Please click here to begin self-exclusion. Get in touch with Customer Service if you need any help.
When you activate the self-exclusion, we will do our best to stop sending you anything that might be considered gambling-related. Unfortunately, we have no say over the content or actions of any third-party affiliate marketing that you may get. Never forget that we are not obligated to return any deposits, winnings, or other funds related to online gambling if you unknowingly receive marketing materials and keep on gambling, or if you try to break the rules by, for instance, opening and using new accounts, or by continuing to gamble despite our terms and conditions.
We urge anybody who chooses to self-exclude from gaming to reach out to organisations that may help (for more information, see the "Getting Further Help").
Be a responsible player by setting boundaries and maintaining control.
While the vast majority of gamblers play it straight, compulsive gambling is a real issue for individuals. The following information is for your review. Those in recovery from addiction should pay particular attention to this.
Prior to beginning to play, it is advisable to set limitations for your deposits, wagers, and losses.
Establish and adhere to a time restriction for your gaming session in advance. Make sure to take frequent pauses from playing throughout that time.
Consider the amount of money you lose when gaming. Go through your Online Account History to see what you've been up to.
Avoid gambling if it gets in the way of your day-to-day obligations. Gambling should only be done if you are fully comfortable with the risk.
The use of alcohol or other substances, as well as those in recovery from addiction, should not be combined with gambling.
For many, gambling provides a fun diversion. Do not expect to settle your obligations using this method.
Never put more money into a losing venture.
Playing within the rules of the games you're familiar with is essential.
Contact our Customer help staff or a problem gambling help agency if you need someone to speak to about your gambling issue.
To help you determine whether you have an issue, please answer the following self-assessment questions:
Is gambling a way for you to relieve the monotony or misery of your life?
When you're gambling and your bankroll runs dry, do you feel hopeless and compelled to start betting again right away?
Is the cost of a cup of tea or the cost of your transportation home the final thing you bet on?
Is it true that you have ever lied about how much time or money you have spent gambling?
Do you find that your gaming takes precedence over your relationships with loved ones and interests?
Do you feel compelled to immediately attempt to recoup your losses after suffering a loss?
Is gambling something you consider when you're angry, frustrated, or disappointed?
Is gambling a contributing factor to your depression or thoughts of suicide?
We advise that you talk to someone about your answers since they indicate a higher likelihood of having a gambling issue if you respond "yes" to more of these questions. Get in touch with our customer service department or a group that helps people with gambling problems. Self-Exclusion is another option to think about.
Anyone who has a gambling issue may get assistance and support from a variety of institutions. We urge anyone who suspects they may be struggling to manage their gambling to reach out to one of the following professional groups for assistance.
For more information, visit www.gamblingtherapy.org, an institution that offers online help for problem gamblers.
GamBlock — We highly recommend GamBlock and similar applications to anybody who wishes to abstain from gambling. Go go over to www.gamblock.com:
Visit www.gamcare.org.uk for more information on responsible gambling and to find links to other worldwide help services that deal with gambling problems and associated difficulties.
Please contact Customer Support with any further questions you may have about responsible gaming.
Anyone under the age of 18 is not allowed to purchase from us. If we have reason to believe a client is under the age of 18, we will request identification and supporting documents in order to reduce the likelihood of underage gaming. While we do our best to keep children from playing, we believe that it is equally important for the parents or guardians of the minors to do their part.
It is important that you protect the security of your account information and do not leave children unsupervised on any device while you are using our facilities, especially if the device has internet connection. Thank you.
There are a variety of parental filtering options available for use in controlling children's internet usage:
Visit www.netnanny.com for filtering software that keeps kids safe online.
CyberSider, available at www.cybersitter.27labs.com, is a parental-control programme that lets them block certain websites.
The European Union (EU) has co-funded the website www.better-internet-for-kids.europa.eu, which aims to educate and empower young people on the need of keeping themselves and others safe online.
Please do not hesitate to contact us if you have any concerns about the use of our website by anyone under the age of 18. We will promptly address your concerns.
all wagers made by anybody under the age of 18 will be immediately voided and all wins will Be returned, as stated in our Terms of Service. There can be further legal consequences.
We have the right to terminate or suspend your account in the event that you violate our Responsible Gambling Policy.